SHIPPING


Please note: Click & Collect is not available at this time. We hope to reintroduce it in March 2022.Thank you for your understanding.

We aim to dispatch your order within 24 hours from Monday to Friday, excluding public holidays. Australia Post does not deliver on weekends.

Click & Click & Collect - We will aim to fulfil your Click & Collect orders within 12-48 hours from the time of order, excluding public holidays and weekends. You will receive a confirmation of your order via email or sms, and a separate email will notify you once your order is ready for collection. For further information click here..

Please note: during sale periods and product launches you may experience delays.

Australian orders under $100 standard shipping - $7.95

Australian orders over $100 standard shipping - free

Australian orders express shipping - $10

New Zealand orders - $20 Flat fee

International orders - $40 Flat fee

Click & Collect – Free & available to Melbourne customers from 51 Church Street, Abbotsford. Pick up available Monday to Friday 8am-3pm. For further information click here.

Standard delivery generally takes place within 3-5 business days. You will receive a tracking number once we have shipped your order so that you can keep track of your order.

Please note: Australia Post sometimes experience delays which sadly we have no control over, we appreciate your patience and advise you to keep an eye on your provided tracking link for any and all updates.

If your delivery date has surpassed with no additional updates, please contact our customer care team at hello@alessandra.com.au or on 03 9429 9199


We ship international orders via Australia Post service or DHL depending on location. Australia Post is not fully traceable whereas DHL will come with a tracking number.

Some countries may charge additional duties and taxes. All duties, including customs and import taxes are the responsibility of the customer and may be a government requirement of import.

The cost of returns and exchanges must be covered by the customer on all international orders.

Once your order is dispatched you will receive an email from us, from there International shipping can take 7-10 business days delivery time.


If your order has not yet dispatched, you can contact our customer care team at hello@alessandra.com.au or on 03 9429 9199 to request an address update.

Once an order has been dispatched we are unable to change the delivery address on our end. To re-direct an order during transit you will need to create a MyPost account through AusPost. You can find all the details for this here.


Our shipping services do not include insurance.

Alessandra does not accept any responsibility for items lost or damaged in transit by third party carriers such as Australia Post. We will, however, work with you to cover lost or damaged goods that are covered by insurance. Alessandra will not take responsibility for any shipment delays incurred by Australia Post or DHL, we will not replace items lost or damaged in transit unless the customer has selected and paid for insurance.

Delivery times are provided as guidelines only.

Orders are subject to stock availability.

If items ordered through our online store are no longer available or in the event we are unable to fulfil your order Alessandra will notify you within 2 business days to arrange a full refund or an exchange for a suitable alternative.

If these arrangements are not suitable please contact hello@alessandra.com.au or +61 3 9429 9199.



RETURNS + EXCHANGES


We’re sure you’re going to love your new garment, but if for whatever reason you wish to return your order please fill out the returns form on the back of your invoice. State your reason for return and ship your order back to us.

Our postal address is 51 Church Street Abbotsford VIC 3067.

We understand that fits maybe a little tricky when purchasing online therefore we offer a refund on all items excluding FINAL SALE items. The item must be returned with the original tags still attached and proof of purchase provided.

Items must be returned unused, unaltered and unwashed with all original packaging and labelling in good condition. Please ensure your return is within 14 days from the date you received it.

Naturally, you will need to cover the return mail costs.

Once we have received your parcel we will issue a refund and send a confirmation email once the process is complete.

Alessandra is not responsible for parcels lost or damaged in transit, we recommend you return with a service that provides tracking and insurance.

Any taxes, customs or duties payable for International exchanges will need to be paid for by the customer, Alessandra is not liable for return shipping fees.


FINAL SALE items are non-refundable, this includes exchanges.

If you are unsure what these items are you will find FINAL SALE or FINAL SALE written in the product description. All Outlet, Online Sample Sale and Limited Edition products are FINAL SALE. Our dispatch team do their best to mark all Final Sale items when packing your orders, however in busier times this is not always possible. Please note it is customer responsibility to make themselves familiar with the returns terms prior to purchasing

All other sale items can be refunded or exchanged.


If you wish to exchange your item for another size please get in contact with us at hello@alessandra.com.au or on +61 3 9429 9199 so we can organise this for you.

You will have to fill out your returns form and send your garment back to us, once we have received your garment we will be able to process your exchange.

The cost of returns and exchanges must be covered by the customer on all international orders.



If you have changed your mind and wish to return your footwear or swap for another size, please kindly ensure your footwear is in original packaging and the box is in tact.

We request that all footwear is tried on inside only to ensure the soles are unworn.

For an exchange request, please contact our customer care team (hello@alessandra.com.au or on 03 9429 9199), we will be happy to help


Once we receive your order we will process your return within 3 business days. Once processed you can expect to receive your refund with 1-10 business days, dependent on your bank provider.


Alessandra will be giving customer who purchase from 1st December until the 15th January to return or exchange items. Please note this is only applicable to full priced items. Sale items are subject to the normal 14 day returns/exchange period from the date they are received. Final Sale items are not eligible for a return.



At Alessandra we take every bit of care when picking and packing your order.

Each garment is individually assessed to ensure it meets our quality standards. All orders are quality checked by a secondary person prior to dispatch.

Should you for any reason believe you have received a garment with a fault you will need to contact us at hello@alessandra.com.au so that our team can assess the garment and determine approval.

For any fault to be considered all original tags must be in place and the garment must be in original condition, free from makeup stains, perfumes and oils.