We dispatch within 24 hours, Monday to Friday excluding public holidays. Australia Post does not deliver on weekends.
Alessandra offers free shipping Australia-wide using Australia Post. Delivery generally takes place within 3-5 business days. We will provide you with a tracking number so that you can keep an eye on where it is.
If you require Express shipping, this is available at checkout for a $10 flat fee. To ensure next day delivery your order must be placed by 12pm EST. *Providing you are within the serviced areas of Australia Post Express.
If you leave an ‘Authority to Leave’ on your delivery note then you are accepting all responsibility for your parcel once it has been left by Australia Post. Alessandra will not accept responsibility for any missing parcels left with your authority.
Our shipping services do not include insurance. If you require extra insurance, please contact firstname.lastname@example.org to arrange.
Alessandra does not accept any responsibility for items lost or damaged in transit by third party carriers such as Australia Post. We will, however, work with you to cover lost or damaged goods that are covered by insurance.
We ship international orders via Australia Post service or DHL depending on location. Australia Post is not fully traceable whereas DHL will come with a tracking number. Some countries may charge additional duties and taxes. All duties, including customs and import taxes are the responsibility of the customer and may be a government requirement of import. Alessandra has no authority of additional charges and will not be liable for additional costs. These costs must be covered by the customer. Once your order is dispatched you will receive an email from us, from there International shipping can take 7-10 days delivery time.
Alessandra will not take responsibility for any delays made to shipment by Australia Post or DHL, we will not replace items lost or damaged in transit unless the customer has selected and paid for insurance.
If you have any questions please drop us a line at email@example.com.
We are unable to redirect orders once item/s have been dispatched. Delivery times are provided as guidelines only.
Orders are subject to stock availability.
If items ordered through our online store are no longer available or in the event we are unable to fulfill your order Alessandra will notify you within 2 business days to arrange a full refund or an exchange for a suitable alternative. If these arrangements are not suitable contact firstname.lastname@example.org or +61 3 9509 8498.
Returns & Exchanges
We’re sure you’re going to love your new knit, but if for whatever reason you’re not 100% in love, please email us at email@example.com so we can sort out any issues quickly and as painlessly as possible.
We offer a 14-day exchange for an alternative product or a 12-month store credit from the date of purchase if the item is unused with the original tags still attached and proof of purchase can be provided.
If you do need to make an exchange, be sure you do it within the 14 days from the purchase date. Naturally, you will need to cover the return mail costs. Once we have received your parcel, we’ll send you a confirmation email and process your exchange or credit note. Alessandra is not responsible for parcels lost or damaged in transit, we recommend you return with a service that provides tracking and insurance.
Any taxes, customs or duties payable for International exchanges will need to be paid for by the customer, Alessandra is not liable for return shipping fees.
At Alessandra we take every bit of care when picking and packing your order. Each garment is individually assessed to ensure it meets our quality standards. All orders are quality checked by a secondary person prior to dispatch. Should you for any reason believe you have received a garment with a fault you will need to contact us at firstname.lastname@example.org so that our team can assess the garment and determine approval. For any fault to be considered all original tags must in place and the garment must be in original condition, free from makeup stains, perfumes and oils.
Returns & Exchange On Sale Items
Unfortunately, we are unable to exchange Sale items. We recommend placing a separate order for your correct size and we’ll process a refund for your original order once it’s received.