Shipping & Delivery
We aim to dispatch your order within 24 hours from Monday to Friday, excluding public holidays. Australia Post does not deliver on weekends.
Click & Collect - We will aim to fulfil your Click & Collect orders within 12-48 hours from the time of order, excluding public holidays and weekends. You will receive a confirmation of your order via email or sms, and a separate email will notify you once your order is ready for collection. For further information click here.
During sale periods and product launches we may experience dispatch delays.
Australian orders under $300 standard shipping - $10
Australian orders over $300 standard shipping - free
Australian orders express shipping - $15
New Zealand orders - $20 Flat fee
International orders - $40 Flat fee
Click & Collect – Free & available to Melbourne customers from 37 Mollison Street, Abbotsford. Pick up available Monday to Friday 8am-3pm. For further information click here.
Australia Post standard delivery generally takes place within 3-5 business days, Express shipping generally takes 1-3 business days. You will receive a tracking number once we have shipped your order so that you can keep track of your order.
Australia Post sometimes experience delays which sadly we have no control over, we appreciate your patience and advise you to keep an eye on your provided tracking link for any and all updates.
If your delivery date has surpassed with no additional updates, please contact our customer care team at hello@alessandra.com.au or on 03 9429 9199
New Zealand orders - $20 Flat fee
International orders - $40 Flat fee
We generally ship international orders via Australia Post unless otherwise specified, we will contact you in the event another service is used. Your initial tracking number will be emailed to you upon dispatch, you will receive email or online updates via your tracking link from international courier services as your parcel progresses.
Some countries may charge additional duties and taxes. All duties, including customs and import taxes are the responsibility of the customer and may be a government requirement of import.
The cost of returns and exchanges must be covered by the customer on all international orders.
Once your order is dispatched you will receive an email from us, from there International shipping can take 7-10 business days delivery time.
If your order has not yet dispatched, you can contact our customer care team at hello@alessandra.com.au or on 03 9429 9199 to request an address update.
Once an order has dispatched we are unable to change the delivery address on our end. To re-direct an order during transit you will need to create a MyPost account through AusPost. You can find all the details for this here.
Alessandra does not hold any responsibility for any shipping delays incurred by Australia Post or alternative shipping services used, we will however work with you and the courier provider to track down your parcel in event of delay.
In the instance an order is not delivered due to a fault of the courier provider, we will work with you to provide a solution.
Please note in the instance a customer opting to 'authorise to leave' their parcel, a signature is not required to be obtained therefore proof of delivery may not be available from the courier service. Alessandra is not responsible for refunding/replacing any non-delivered ATL parcels as this is an opt-in process by the customer, unless required by law.
It is the sole responsibility of the customer to correctly return items to Alessandra, any lost or mislabelled return parcels are not the responsibility of Alessandra and a return will not be processed without the physical return item/s. We recommend to use a registered postal service with a return tracking number, to be obtained by the customer, for all returns.
Returns & Exchanges
We understand that fits maybe a little tricky when purchasing online therefore we offer a refund on all full price items. The item must be returned with the original tags still attached and proof of purchase provided to us within 14 days of purchase of the item.
SALE* items can be returned for a gift card or exchange. FINAL SALE items are ineligible for a return regardless of the fit or state of the item.
*Sale items include items that have temporary offers, discounts or promotions applied to them
Customers are to bare the cost of all returns back to us.
We understand that fits maybe a little tricky when purchasing online therefore we offer a refund on all full price items. The item must be returned with the original tags still attached and proof of purchase provided to us within 14 days of purchase of the item.
SALE* items can be returned for a gift card or exchange. FINAL SALE items are ineligible for a return regardless of the fit or state of the item.
*Sale items include items that have temporary offers, discounts or promotions applied to them
To begin your full priced return please fill out the returns form which was provided with your order and send your item or items back to our postal address - 37 Mollison Street Abbotsford VIC 3067.
Items must be returned unused, unaltered and unwashed with all original packaging and labelling in the same condition as when you
received it. Please ensure your return is within 14 days from the date you received it.
You are responsible for the postage costs involved in returning the item.
Once we have received your item(s) and confirmed that it is in the same condition as it was sent (i.e. unwashed, unworn, unaltered and with all original packaging and tags attached), we will issue a refund to you and send a confirmation email once the process is complete.
Alessandra is not responsible for parcels and/or items lost or damaged in transit, we recommend you return with a service that provides tracking and insurance.
Any taxes, customs or duties payable for International exchanges will need to be paid for by the customer, Alessandra is not liable for return shipping fees.
SALE items can be returned to us for an exchange or gift card. FINAL SALE items are as stated and are non-returnable by way of refund, exchange, gift card or credit note unless faulty. In the event you believe your item to have arrived with a fault, please contact hello@alessandra.com.au or call us on 03 9429 9199. Any refund or exchange of sale items is at the
complete discretion of the Alessandra management.
SALE and FINAL SALE items will be stated on the product page at the time of purchase, and/or on your invoice included with your order.
To return your SALE item for an exchange or gift card, please fill out the returns form on the back of your invoice found in your order and send your items back to our postal address - 37 Mollison Street Abbotsford VIC 3067.
Please note it is your responsibility to ensure you are familiar with the returns terms prior to purchasing any Alessandra items.
To secure your purchase, we recommend placing a new order for your desired item and returning your original order to us for a refund within 14 days.
To do this simply fill out the returns form found on the back of your paper invoice and post it off with your returning item/s. Once we receive your return we will process your refund within 3 business days of receiving it. Please ensure your returning item(s) are in the same original condition as it was sent (i.e. unwashed, unworn, unaltered and with all original packaging and tags attached).
Alternatively, if you would like an exchange please request this on the form below, and we will process an exchange only if stock is available at the time – please note this is not guaranteed.
If you have changed your mind and wish to return your footwear, please kindly ensure your footwear is in original packaging and the box is in tact.
Footwear will only be exchanged if the soles are unworn so we suggest that footwear is tried on inside only to ensure the soles are unworn. For an exchange request, please see above.
Once we receive your order we will process your refund within 3 business days. Once processed, you can expect to receive your refund with 1-10 business days, dependent on your financial institution. We take no responsibility for any delays with your financial institution processing a refund.
At Alessandra we take every bit of care when picking and packing your order. Each garment is individually assessed to ensure it meets our quality standards.
Should you for any reason believe you have received a garment with a fault you will need to contact us at hello@alessandra.com.au so that our team can assess the garment and determine approval.
For any fault to be considered all original tags must be in place and the garment must be in original condition, free from makeup stains, perfumes, oils and must be unworn, unwashed and unaltered.