Shipping + Returns
We aim to dispatch your order within 24 hours from Monday to Friday, excluding public holidays. Australia Post does not deliver on weekends.
Please note: during sale periods and product launches you may experience delays.
Australian orders over $100 - Free standard shipping
Australian orders under $100 - $7.95 Standard shipping
Australian orders express shipping - $10
New Zealand orders - $20 Flat fee
International orders - $40 Flat fee
Delivery generally takes place within 3-5 business days. You will receive a tracking number once we have shipped your order so that you can keep track of your order.
Please note: Due to Covid-19 Australia Post is experiencing delays and asks that you add an additional 5-7 business days onto your expected delivery date.
We ship international orders via Australia Post service or DHL depending on location. Australia Post is not fully traceable whereas DHL will come with a tracking number.
Some countries may charge additional duties and taxes. All duties, including customs and import taxes are the responsibility of the customer and may be a government requirement of import.
Alessandra has no authority of additional charges and will not be liable for additional costs. These costs must be covered by the customer.
Once your order is dispatched you will receive an email from us, from there International shipping can take 7-10 business days delivery time.
Once an order has been dispatched we are unable to change the delivery address on our end. To re-direct an order during transit you will need to create a MyPost account through AusPost. You can find all the details for this here.
Our shipping services do not include insurance.
Alessandra does not accept any responsibility for items lost or damaged in transit by third party carriers such as Australia Post. We will, however, work with you to cover lost or damaged goods that are covered by insurance. Alessandra will not take responsibility for any shipment delays incurred by Australia Post or DHL, we will not replace items lost or damaged in transit unless the customer has selected and paid for insurance.
Delivery times are provided as guidelines only.
Orders are subject to stock availability.
If items ordered through our online store are no longer available or in the event we are unable to fulfil your order Alessandra will notify you within 2 business days to arrange a full refund or an exchange for a suitable alternative.
If these arrangements are not suitable please contact firstname.lastname@example.org or +61 3 9429 9199.
RETURNS + EXCHANGES
We’re sure you’re going to love your new garment, but if for whatever reason you wish to return your order please fill out the returns form on the back of your invoice. State your reason for return and ship your order back to us.
Our postal address is 51 Church Street Abbotsford VIC 3067.
We understand that fits maybe a little tricky when purchasing online therefore we offer a refund on all items excluding FINAL SALE items.The item must be returned with the original tags still attached and proof of purchase provided.
Items must be returned unused, unaltered and unwashed with all original packaging and labelling in good condition. Please ensure your return is within 14 days from the date you received it.
Naturally, you will need to cover the return mail costs.
Once we have received your parcel we will issue a refund and send a confirmation email once the process is complete.
Alessandra is not responsible for parcels lost or damaged in transit, we recommend you return with a service that provides tracking and insurance.
Any taxes, customs or duties payable for International exchanges will need to be paid for by the customer, Alessandra is not liable for return shipping fees.
FINAL SALE items are non-refundable, this includes exchanges.
If you are unsure what these items are you will find FINAL SALE written in the product description.
All other sale items can be refunded or exchanged.
If you wish to exchange your item for another size please get in contact with us at email@example.com or on +61 3 9429 9199 so we can organise this for you.
You will have to fill out your returns form and send your garment back to us, once we have received your garment we will be able to process your exchange.
Once we receive your order we will process your return within 3 business days. Once processed you can expect to receive your refund with 1-10 business days, dependent on your bank provider.
At Alessandra we take every bit of care when picking and packing your order.
Each garment is individually assessed to ensure it meets our quality standards. All orders are quality checked by a secondary person prior to dispatch.
Should you for any reason believe you have received a garment with a fault you will need to contact us at firstname.lastname@example.org so that our team can assess the garment and determine approval.
For any fault to be considered all original tags must be in place and the garment must be in original condition, free from makeup stains, perfumes and oils.