Peak Period Disclaimer:

We are a small team and are working hard to dispatch a large amount of orders during this time, as well as getting back to any customer inquiries.

Dispatch: Please allow up to 2 business days for your order to be dispatched

Customer Service: You can use our Support Panel (located on the bottom right of the webpage) to find the answer to queries you may have instantly.

If you need further assistance, you can email us at hello@alessandra.com.au or you can give us a call on (03) 9429 9199 during 8 AM - 3 PM AEDT from Monday - Friday.

Returns: Please allow up to 5 business days for your return to be processed during this period.

We thank you for your patience with us during this time.

For all sales, publicity & customer service enquiries:

Email: hello@alessandra.com.au

Phone: (03) 9429 9199
If you are unable to reach us, please send us an email and we will get back to you as soon as possible.

Customer Service Hours: Mon-Fri 8-3:30

For Returns, Please see our Returns Page

Mailing Address
37 Mollison Street
Abbotsford
Victoria, Australia 3067

Armadale Store
Please note, our Armadale store is now closed. If you had any questions regarding your in-store purchase, please reach out to hello@alessandra.com.au

Abbotsford Studio
Open 10am - 3pm From the 8th - 19th of December.