Orders
Once your order has been dispatched you will receive a confirmation email. In this email you can select ‘Track my shipment’ which will update you on the progress of your order.
We always recommend checking your junk and spam mailbox to see if it has landed there.
If you still believe you haven’t received your confirmation please email us on hello@alessandra.com.au or call 03 9429 9199 so we can look into this further.
All orders are dispatched within one business day via Australia Post.
Any orders placed over the weekend will be dispatched on the next business day.
If you place an order during a promotional or sale period, there may be a delay in the dispatch of your order.
If you would like to make a change to your order please contact hello@alessandra.com.au or call 03 9429 9199 and we will endeavour to cater to any order amendments where we can.
However, if your order has already dispatched we won’t be able to amend your order.
Yes. Please call us on 03 9429 9199 and we can arrange this for you.
Yes, all international customers are liable for additional import taxes and custom fees within their own country.
Fees are determined by the destination country, we cannot provide an estimate for these prior to delivery.
For more information regarding specific costs we recommend contacting your local customs office or postal service website.
Should you for any reason believe you have received a garment with a fault you will need to contact us at hello@alessandra.com.au or call 03 9429 9199 so that our team can assess the garment and determine approval.
For any fault to be considered all original tags must be in place and the garment must be in original condition, free from makeup stains, perfumes and oils.
Gift Cards
Gift card sales are final and cannot be cancelled, returned or exchanged for cash.
Gift cards will be sent digitally via email and will be available for use immediately.
Gift cards do not have an expiry date, unless otherwise specified.
Gift vouchers bought at www.alessandra.com.au can only be used online, they cannot be used at Alessandra Armadale or in our outlet store.
Items returned from a purchase using a gift card will be credited to the original gift card.
If the order total is less than the value of the Gift Card, the balance will remain on your Gift Card to redeem at your next purchase. This cannot be redeemed for cash.
If the order total exceeds the value of the Gift Card, the remaining balance must be paid by an alternative payment method.
Multiple gift cards can be used in one online transaction, in conjunction with promotion codes.
The customer is responsible for ensuring correct spelling of the recipient email address and this cannot be re-issued by Alessandra.
Alessandra is not responsible for lost or stolen gift cards.
CLICK & COLLECT
Please select “Local Pick Up” on the cart page during your checkout process.
You will receive a confirmation of your order via email, and a separate email will notify you once your order is ready for collection. We will aim to fulfil your order within 12-48 hours from the time of order, excluding public holidays and weekends.
Order pick up is available from 37 Mollison Street, Abbotsford, Victoria strictly during business hours – Monday to Friday 8am-3pm. On arrival, please ring the doorbell, and wait for assistance. Please ensure you have your order number and valid photo ID ready. No collections will be available outside of these times.
Should you have any questions pertaining to your Click & Collect order, please email or call us, we can be reached at hello@alessandra.com.au or 03 9429 9199 during office hours 8am-3pm.
PRE-ORDERS
We now offer pre-orders on select products! Pre-order payments are to be made in full. Your order will be fulfilled as soon as it becomes available, the estimated dispatch date is advised on the specific product page under 'pre-order terms & conditions', please note this is subject to change. One item per style per customer. We will retain your details in order to fulfil your order.
If you receive your pre-order item and is it not suitable, you are welcome to return it to us for an exchange, refund or gift card within 14 days of you receiving your product. To return your item, please post the item back to us with your returns form filled out. Please note items purchased on pre-order cannot be lodged via Refundid. For further information, please feel welcome to contact us at hello@alessandra.com.au
CARING FOR YOUR KNITWEAR
At Alessandra, we use only the best quality natural fibres to create the knitwear that you know and love. Our garments are made and designed with longevity in mind.
To ensure that your knitwear maintains its life-cycle it is important that you care for it correctly. We recommend you wash your sweater in cold water by hand or on a gentle machine cycle. Ensuring that your sweater is inside out, using mild-mix laundry liquid. Avoid using fabric softener, as this can encourage fibres to pill.
Natural fibres are at their most delicate when wet. To maintain your garment's shape, do not wring out your sweater as it is drying. For cashmere garments, we recommend that you roll your sweater up on a clean towel to draw the water out. Once rolled out, shape your sweater and lie it out in the shade to dry.
Cashmere is a high quality natural fibre, renowned for its warmth-to-weight ratio and long lifespan. Over time natural fibres can start to pill (form fuzz balls). Fabric pills are a common behaviour of these natural fibres, and prove your sweaters authenticity.
We suggest running a high quality fabric shaver lightly over your sweater to remove any pills. Our shaver of choice is Evercare. Preventing your sweater from pilling is very difficult, however, you can reduce the amount of pilling by caring for your garment properly.
Correctly storing your knitwear plays a big role in ensuring the longevity of your garments. Knits need to be stores in an airtight container or alternative cool, dry space such as a chest of drawers.
We recommend they are laundered, dried and aired prior to putting away. Using scented items such as soap or floral sachet while storing is also a great way to keep your garments at their ultimate peak and looking good year round.
Winter knitwear can hold both sentimental and financial value, and we want to minimise pesky moths damaging your garments! If you find your garment has a hole, 90% of the time is a moth hole – this has nothing to do with your environment and everything to do with a tasty soft yarn. The softer the yarn the more moths are drawn to it – it genuinely is a testament to the superior quality of the yarn we use in our knitwear!
Ensuring your garments are stored correctly, and stored alongside a scented item such as soap, scented cedarwood or dried lavender will repel moths and minimise moth holes. Cedar or sandal wood is also great for repelling silverfish which can be just as damaging to knitwear.
Care is required when wearing and caring for your lurex garment. Due to the loose weave of cashmere and lurex, these items are prone to snags and catching. This can be fixed by pulling the thread gently through to the reverse side of the garment.
Storing your garment correctly can alleviate the risk of snags and catching (see ‘storing your knits’), as well as avoiding contact with jewellery whilst handling and wearing the garment. Pulls in the fabric are to be expected given the nature of the fabric, so please treat as an extremely delicate fabric for longevity.
FOOTWEAR CARE GUIDE
To best set up your new footwear for longevity in mind, we recommend applying a waterproofing spray prior to wear.
Be wary of getting suede shoes wet! If they do get wet, let them dry naturally (not in front of a heater) then brush delicately with a suede brush. You can also use a suede brush to remove dirt from the surface of the shoes.
Our shoes are made in the Italian traditional sense that they have leather soles.
For longevity, and to better protect these soles against the elements, we recommend you have a TOPY (rubber sole) applied to the sole.
Naturally, leather and suede will relax over time and wear.
SUSTAINABILITY
At Alessandra we endeavour to expand and sharpen our sustainability measures as we grow. We are continuously exploring how we can improve our environmental impact and strive towards a sustainable future in fashion.
The fashion industry is renowned for contributing a large volume of waste to landfill. It is because of this we strive to make choices to minimise our contribution to global waste.
At Alessandra, we are on the road to becoming plastic free. We have switched to plastic free, compostable garment bags and packing tape. Our garment bags are dyed with water based ink and are landfill friendly. Additionally, our shipping labels are printed on recycled paper. It is our mission to minimise the environmental impact of your Alessandra purchase.
This philosophy follows us into our office where sustainability continues to drive our choices. Alessandra garments are designed and manufactured with longevity in mind.
At Alessandra we endeavour to expand and sharpen our sustainability measures as we grow. We are continuously exploring how we can improve our environmental impact and strive towards a sustainable future in fashion.
We value supply chain transparency and only engage with manufacturers who provide an ample living-wage ratio for their employees, a safe work environment and follow fair work conditions.
Our factories are personally inspected by Founder and Creative Director of Alessandra Cashmere – Sandra, on her frequent visits to China.
We work in collaboration with women’s charity, ‘Wear for Success,’ who work to enable women who are experiencing economic hardship to weave their way back into society. Wear for Success provides women with clothing for job interviews and aims to increase their sense of social inclusion. We regularly donate our excess samples and surplus stock to Wear for Success as well as contribute to their warehouse sales providing them with an opportunity to profit.