Shipping
If you're looking for our return information and policy please head to our Returns Page.
Cost
|
Australia |
Standard $10 AUD |
Express $15 AUD |
S 3-7 Business days |
|
New Zealand |
Standard $15 AUD |
Express $40 AUD |
S 8-12 Business days |
|
United States |
(DHL Express) $30 USD |
6-9 Days |
|
|
UK |
(DHL Express ) $48 AUD |
4 -10 days | |
|
Europe |
(DHL Express ) €30 EURO |
4-15 Days (depending on country) |
|
|
Asia |
(DHL Express) $48 AUD |
5-12 days |
Shipping Outside Of Australia Policy
Alessandra does not collect duties and taxes. DHL will contact you to collect your locations duties and taxes upon arrival to your country if applicable. Please familiarise yourself with your countries duties and tax rates before purchase.
We generally ship international orders via Australia Post or DHL unless otherwise specified, we will contact you in the event another service is used. Your initial tracking number will be emailed to you upon dispatch, you will receive email or online updates via your tracking link from international courier services as your parcel progresses.
Some countries may charge additional duties and taxes. All duties, including customs and import taxes are the responsibility of the customer and may be a government requirement of import.
The cost of returns must be covered by the customer on all international orders.
Once your order is dispatched you will receive an email from us, from there International shipping can take 7-10 business days delivery time.
Dispatch Times
We aim to dispatch your order within 24 hours from Monday to Friday, excluding public holidays. Australia Post does not deliver on weekends.
Click & Collect - We will aim to fulfil your Click & Collect orders within 12-48 hours from the time of order, excluding public holidays and weekends. You will receive a confirmation of your order via email or SMS, and a separate email will notify you once your order is ready for collection. For further information click here.
During sale periods and product launches we may experience dispatch delays.
Address And Order Changes
If your order has not yet dispatched, you can contact our customer care team at hello@alessandra.com.au or on 03 9429 9199 to request an address update.
Once an order has dispatched we are unable to change the delivery address on our end. To re-direct an order during transit you will need to create a MyPost account through AusPost. You can find all the details for this here.
Important To Note
Alessandra does not hold any responsibility for any shipping delays incurred by Australia Post or DHL shipping services used, we will however work with you and the courier provider to track down your parcel in event of delay.
In the instance an order is not delivered due to a fault of the courier provider, we will work with you to provide a solution, should you have opted-in for Shipping Insurance which covers lost or damaged parcels.
Please note in the instance a customer opting to 'authorise to leave' their parcel, a signature is not required to be obtained therefore proof of delivery may not be available from the courier service. Alessandra is not responsible for refunding/replacing any non-delivered ATL parcels as this is an opt-in process by the customer, unless required by law.
It is the sole responsibility of the customer to correctly return items to Alessandra, any lost or mislabelled return parcels are not the responsibility of Alessandra and a return will not be processed without the physical return item/s. We recommend to use a registered postal service with a return tracking number, to be obtained by the customer, for all returns.