Alessandra Exclusive is our way of elevating your shopping experience with us, showing our gratitude and rewarding your loyalty with every purchase.



• If you’re a new customer of ours, or you don’t have an account - you can become a member by signing up via our membership page.
• If you have an existing account with us, simply log in, start shopping & enjoy!

Once you have logged in you will see how many points you have accumulated by clicking the membership icon on the bottom left corner of the screen. Points will automatically be issued once your order has been paid for.

If you're unsure, feel free to get in touch and we can have a look for you.

• Once you log in, you will be able to see the Membership Program Panel. This will show you the amount of points and rewards you have available.
  Please note, only first time customers would have received a $30 Welcome Voucher.
• If you are in the Indulge or Devote tiers you would have received your discount code in your email, upon entry to the tier. You can always email us if you're unable to locate it.
• The Membership Panel is located on the bottom left hand corner of the screen.

If you need to return an item your points will be deducted upon the return. After your return has been processed - if your yearly spend is within the current tier requirements you will remain in that tier until you meet the yearly spend for the next tier.

Your points will start to accumulate upon the launch of our Membership Program. Any purchases made prior to this will not contribute to your points.

Unfortunately, our membership program and points can only be used in our online store due to software restrictions. However, if you are in our "Indulge" or "Devote" tiers - please show us your account in-store and we will honour your tier discount.

Your points balance will expire if there is no activity within the 2-year period of the last activity.

Unfortunately purchases with our stockists will not be added to your membership account. Only direct purchases made via our website will be linked to your account and rewarded for through Alessandra Exclusive.

If you're logged in you will be able to use your 10% off discount and enjoy free shipping. You can find these rewards in the Membership Program Panel.

To redeem your Free Returns Perk & Styling Session you can get in touch with us!

Phone: +61 3 9429 9199
Email: hello@alessandra.com.au

Yes! You may use your points however you like - including sale items and your tier and shipping discounts.

If your question hasn't been answered, please let us know by emailing us at hello@alessandra.com.au

Terms of Use for our Membership Program can be found on our T&Cs Page