Promotion T&C's

 

Final Sale Items (including anything purchased from the archive) are not eligible for return.

Sale items (Including items purchased under a temporary discount) can only be returned for credit note, unless you have specified that this is returned for exchange on your returns slip. Please see exchange policy. 
Anything purchased during our 40% off sitewide sale or our 30-70% off sale is not eligible for a refund, but can be returned for credit note only. 

Black Friday Exclusive Styles can only be returned for credit notes. 

Exchanges Due to limited stock availability, should you wish to exchange your item - we recommend you purchase the style and size you’re after straight away. You can then return your original item. This will ensure you don’t miss out on the size you would like. 

Exchange of Sale Items or Black Friday Exclusives: If you wish to exchange a Sale Item or Black Friday Exclusive, you must follow the above exchange process, by purchasing a replacement style/size, and reference your replacement order number when returning your Sale order. Should a replacement order not be made, a credit note will be issued to you automatically. 

Customers are to bear the cost of all returns. You can purchase a return label at your local Post office or via the QR code on your invoice. Please keep the tracking number for the return parcel handy. 

Our return address is
Alessandra
37 Mollison St
Abbotsford
VIC 3067

All returns must be in compliance with our Black Friday specific requirements and our return policy. Returns are only eligible if the garment is in original condition with the tags attached. We highly recommend you purchase Shipping Insurance so that in the event there is a delivery issue, we can offer you a resolution.

Discount codes
Discount codes can only be applied to Full Price Items. Our Black Friday Offers are not in conjunction with any other offer.

Honouring Price
If you have purchased something that has later gone on sale, or if you have missed out on a sale period, Due to the nature of sales and our sale periods we cannot honour the sale price. To stay informed of our sale periods, we ask that you subscribe and follow our social media to be kept up to date. 

Shipping
Please allow up to 5 business days for your order to be dispatched during sale periods

Sale Exclusions 
Our newest arrivals will be excluded from sales. These are tagged as "New Arrivals"