ORDERS


Once your order has been dispatched you will receive a confirmation email. In this email you can select ‘Track my shipment’ which will update you on the progress of your order.


All orders are dispatched within 1 business day via Auspost.

If your order is placed on a business day before 11am AEST, it will be dispatched the same day. If it’s placed after 11am AEST, it will be dispatched the following business day.

Any orders placed over the weekend will be dispatched on the next business day.

Please Note: If you place an order during a promotional or sale period there may be a delay in the dispatch of your order.


Yes, all international customers are liable for additional import taxes and custom fees within their own country. Fees are determined by destination country, we cannot provide an estimate for these prior to delivery, for more information regarding specific costs we recommend contacting your local customs office or postal service website.


We will endeavour to cater to any order amendments where we can do so. However, if your order has already been dispatched we won’t be able to amend your order.


If you believe you have received a faulty or damaged item please contact hello@alessandra.com.au or call 03 9429 9199.


Mastercard, Visa, Amex & Afterpay


Yes. Please call us on 03 9429 9199 and we can arrange this for you.


No returns or exchanges on Online Sample Sale. All items are FINAL SALE. Please note, as there are only single items of many styles the best way to secure your order is to check out immediately. We cannot reserve stock and placing an item in your cart will not reserve it for an extended period. As stock is so limited, duplicate orders can occur. In the unfortunate event this occurs we will be in touch directly. These items are exclusive samples and archive styles. Samples are generally size Small, which is equivalent to a standard AU size 10 (unless otherwise stated). As these are manufacturing samples the size and fit may vary. This sale is available ONLINE ONLY.



We always recommend checking your junk and spam mailbox to see if it has been sent there. If you still believe you haven’t received your confirmation please email us on hello@alessandra.com.au or call 03 9429 9199 so we can look into this further.

RETURNS


We offer full refunds on any of our full priced and sale items within 14 days of receiving your order. However, we do not offer refunds on FINAL SALE items.
All returning items must be in original unworn, unwashed condition with the swing tag attached.


If you’re wanting to exchange a garment please email us on hello@alessandra.com.au or call 03 9429 9199.
If we have the size and style you are after we will put it aside until we receive your return. We will then process your exchange and send out your new garment free of charge.
If we do not have what you are after in stock we are able to issue a credit note or refund.  However, we do not offer exchanges on FINAL SALE items.


All parcels are sent in re-usable post satchels which can be used to send back any returns.
All you need to do is fill out the returns form on the back of your invoice, pop it into your reusable post satchel with your returning item/s and ensure the satchel is safely sealed. Head to your local post office and attach a paid post label.
Alessandra is not responsible for parcels lost or damaged in transit, we recommend you return with a service that provides tracking and insurance.


Yes. You will need to cover the cost of returns shipping.


We do offer refunds on sale items. We do not however offer refunds on FINAL SALE items.


Once we receive your order we will process your return within 3 business days. Once processed you can expect to receive your refund within 1-10 business days, dependent on your bank provider.


FINAL SALE items are unable to be returned for a refund or exchange. This includes Outlet, Limited Edition, Online Sample Sale and all items with FINAL SALE listed in their description.


No, if you have purchased one of our products from our stockists you must return your item to the store in which you purchased it from.


Yes. Once we receive your return we will process an Afterpay refund. Afterpay will cancel your order and refund what you have paid to date.


A final sale item will have FINAL SALE written in the product description on our website. These items cannot be refunded or exchanged unless faulty. Items in our Outlet, Limited Edition and Online Sample Sale are all FINAL SALE

SHIPPING


All our orders are sent via Australia Post and are dispatched from our warehouse in Abbotsford, Victoria 3067.
Delivery times will vary depending on your delivery address and shipping method. To calculate delivery times please visit here.


Yes. We offer international shipping to Sweden, France, Italy, United Kingdom, United States, Singapore, Indonesia, Japan and United Arab Emirates.


Australian orders under $100 standard shipping - $7.95
Australian orders over $100 standard shipping - free
Australian orders express shipping - $10
New Zealand orders - $20 Flat fee
International orders - $40 Flat fee


If a parcel is suspected to be lost we will launch an investigation with Australia Post in an effort to recover the parcel. If the order has been confirmed as lost we will offer a replacement or issue a refund.

PRODUCT


Yes. Given the nature of this natural fibre, linen garments dyed in fluro will naturally fade over time.


Yes. The lurex will soften over time as it is a painted finish. We recommend washing your garment on a cold, gentle cycle or hand wash to preserve the fabric.


We recommend referring to our size guide to determine the best size and style for you.


When a garment is sold out, we recommend you click the ‘Notify When Available’ featured on the product page. You can register for email or SMS notifications when this item is restocked.
You can also sign up to our newsletter here to be notified of all new releases. Alternatively you can email us on hello@alessandra.com.au or call us on 03 9429 9199.


Please see our Care Guide for washing, drying and maintenance instructions.

GIFT CARDS


Gift vouchers are non-refundable, so please choose mindfully.


No. There is no expiry on gift vouchers.



CLICK & COLLECT


Please note: Click & Collect is not available at this time. We hope to reintroduce it in March 2022. Thank you for your understanding.

Please select “Local Pick Up” on the cart page during your checkout process. You will receive a confirmation of your order via email, and a separate email will notify you once your order is ready for collection. We will aim to fulfil your order within 12-48 hours form the time of order, excluding public holidays and weekends. Order pick up is available from 51 Church Street, Abbotsford, Victoria strictly during business hours – Monday to Friday 8am-3pm. On arrival at 51 Church Street, Abbotsford, please ring the doorbell and wait downstairs for assistance. Please ensure you have your order number and valid photo ID ready. No collections will be available outside of these times. Should you have any questions pertaining to your Click & Collect order, please email or call us, we can be reached at hello@alessandra.com.au or 03 9429 9199 during office hours 8am-3pm.